Careers

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We're hiring!

Ironmark is a seamless, unified marketing services arm for clients – an image company. The obvious benefits for clients – faster turnarounds, a unified brand, economies of scale, and reduced learning curves – are there without the burden of managing multiple, competing entities. The reason it works, where others have failed, is that Ironmark’s reputation for solid client relationships is rooted in trust and total transparency. With a new, 52,000 square foot state-of-the-art facility in the Baltimore/Washington DC area, our employees enjoy competitive compensation, health and dental benefits, life insurance, paid time off, softball games, holiday BBQs and parties, office Olympics and more.

Located just outside Columbia, MD, Ironmark is an equal-opportunity employer with excellent benefits and an energetic, teamwork environment.   To apply to any of our open positions listed below please contact Human Resources at hr@ironmarkusa.com.

We're looking for talented, hard-working and passionate individuals!

Open Positions

  1. 1. Sales Operations Director

    Come join our growing team as our Sales Operations Director!

    Ironmark helps business grow by removing complexity across the marketing supply chain, creating value across digital and physical marketing services. As our Sales Operations Director, you’ll bring your expertise in sales processes, technology, and analytics combined with your leadership, strategic capabilities and problem-solving skills to bridge the gap between sales strategy and execution, working to maximize the efficiency, productivity, and performance of our dynamic sales team. Ready to leverage your skills to help our Sales Team deliver outstanding outcomes for our customers? Come join us!

    This is an on-site position in Annapolis Junction, MD.

    Essential Responsibilities

    Sales Strategy and Planning

    • Collaborate with Sales Team Leads and Executives to develop and implement sales strategies, goals and targets, and sales incentive programs that are aligned with the company’s overall objectives.
    • Analyze market trends, customer behavior, and competitor activities to identify opportunities for business expansion and improved performance.

    Sales Performance Analysis

    • Oversee and contribute to the development of sales performance metrics and dashboards to measure the effectiveness of the sales team.
    • Analyze sales data and report to identify areas of improvement, develop actionable insights, and recommend strategies for increased sales performance.
    • Generate regular and ad-hoc reports for sales performance, forecasts, and insights to inform decision-making.

    Sales Process Optimization

    • Analyze and refine sales processes, from lead generation to deal closure, to ensure streamlined operations and increased sales efficiency.
    • Identify bottlenecks and implement improvements to enhance the sales team’s productivity and effectiveness.
    • Develop and implement standardized procedures, guidelines, and best practices to enhance the overall sales experience.

    Sales Technology and Tools

    • Evaluate, implement, and manage sales technology tools (e.g.CRM, Hubspot, sales automation, ERP, and more) to enhance productivity and to support the sales team in achieving their targets.
    • Train and support sales representatives on using sales tools effectively to enhance their performance.

    Sales Forecasting and Pipeline Management

    • Work with the Sales Leadership to develop accurate sales forecasts, revenue projections, and to perform budget planning.
    • Monitor and manage the sales pipeline to ensure a healthy flow of leads and opportunities, addressing any issues or inconsistencies.
    • Analyze market trends, competitive landscape, and customer needs to identify new opportunities for growth and market penetration.

    Sales Training and Development

    • Develop and execute training programs to enhance the sales team’s skills, product knowledge (through use of sales enablement tools), and overall sales effectiveness.
    • Ensure that an up-to-date sales enablement library is maintained, tracking its usage and optimizing it as necessary.

    Knowledge, Skills, and Abilities

    • Excellent communication and interpersonal skills
    • Strong analytical and problem-solving abilities
    • Understanding of sales processes, methodologies, and best practices.
    • Ability to coach and motivate sales team to achieve goals.
    • Team-oriented mindset and approach
    • Proficient in CRM software and sales reporting tools.
    • Proficient in organizational software used to input and track sales orders .

    Education and Experience

    • Minimum Education: Bachelor’s degree in business administration, Marketing or a related field.
    • 5+ years of proven experience in sales operations management, preferably in a leadership role.

    Features & Benefits

  2. 2. Assistant Sales Executive

    Our Assistant Sales Executive (100% in-office) plays a crucial role in supporting our Sr. Sales Executives, assisting in the identification of potential clients, development of business relationships, and selling of Print, Direct Mail, Large Format, and E-Commerce products as well as Branded Merchandise to customers in various industries. You’ll also collaborate with internal departments to ensure that orders are processed accurately and efficiently. This role requires excellent communication skills and an enthusiasm to build upon your existing knowledge about sales, the marketing solutions industry, and the market for print and promotional products, services, and solutions specifically.

    Functions and Responsibilities

    Lead Generation:

    • Assist Sr. Sales Executives in prospecting and identifying potential clients.
    • Attend trade shows, events, and networking functions to promote the company’s products and services.
    • Sales Support:
    • Assist in preparing and delivering sales presentations to potential clients.
    • Assist in negotiating sales contracts and agreements, ensuring they meet both customer needs and company revenue goals.
    • Collaborate with Sr. Sales Executive on tracking open jobs, AR, and YoY activity reports to ensure problems are solved in a timely manner and opportunities are activated.

    Client Interaction:

    • Participate in initial client meetings and follow-up calls to learn about client requirements, gather information, and present solutions.
    • Provide excellent customer service by addressing client inquiries, resolving issues, and ensuring customer satisfaction.
    • Assist in nurturing client relationships and maintaining regular communication to build rapport and trust.

    Order Management and Tracking:

    • Accurate and consistent utilization of Wrike forms for customer/estimation activation.
    • Utilize CRM, Project Management and ERP software/platforms to ensure accurate order entry, manage orders/projects, analyze opportunities, and track sales effectiveness.
    • Monitor production and design teams to ensure timely and accurate order fulfillment.

    Sales: Sell print and branded merchandise products, services, and solutions, achieving KPIs and targets set by Sr. Sales Executive.

    Knowledge, Skills, and Abilities

    • Excellent communication and presentation skills
    • Strong relationship-building skills
    • Effective analytical and problem-solving abilities
    • Customer-centric
    • Team-oriented mindset and approach
    • Proficient in CRM software (Hubspot) and sales reporting tools.

    If not currently proficient, comfort with technology and ability to quickly become proficient in CRM software and sales reporting tools.

    • Proficient in ERP software and Project Management software used to input and track sales orders, and Excel.

    If not currently proficient, comfort with technology and ability to quickly become proficient in organizational software used to input and track sales orders.

    Experience

    • Preferred Education: Bachelors degree in Business Administration, Marketing or a related field.
    • Preferred Industry Experience: Proven experience in sales, customer service, or a related field.

    Ironmark provides equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.

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